Legal Disclaimer:
The telehealth services provided are made available through Arrow Healthcare, PLLC, registered in the state of Pennsylvania. Telehealth services are conducted by licensed physicians, psychologists and related medical professionals practicing within an independently owned professional practice and are independently employed.
Arrow Pathways Corporation provides a variety of administrative and management services to Arrow Healthcare, PLLC and has a registered office at Gust Delaware Inc, 6192 Coastal Highway, Lewes, Delaware 19958 (Sussex County).
Arrow Pathways Corporation, at any time and from time to time, may amend this Disclaimer. Any changes will be effective immediately upon posting. You agree to review the Disclaimer periodically and your use of the website following any such change constitutes your agreement to follow and be bound by this Disclaimer as amended.
Notice of Privacy Practices
This Notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.
Health Information
The terms “information” or “health information” as used in this Notice include any information that we maintain that reasonably can be used to identify you, and that relates to your physical or mental health condition, the provision of health care to you, or the payment for such health care.
Purpose of this Notice
This Notice describes how we may use and disclose your health information to carry out treatment, payment, or health care operations and for other purposes permitted or required by law. This Notice also outlines our legal duties for protecting the privacy of your health information and explains your rights to have your health information protected. We understand that your health information is personal, and we are committed to protecting your privacy and ensuring that your health information is not used inappropriately.
Our Responsibilities
We are required by law to maintain the privacy of your health information, provide you with this Notice of our legal duties and privacy practices with respect to your health information, and notify you if we have reason to believe that there has been a breach of your health information due to unauthorized acquisition, access, use, or disclosure. We will abide by the terms of this Notice.
How We May Use or Disclose Your Health Information
The following categories describe examples of how we use and disclose health information:
For Treatment: We may use and disclose your health information to other professionals who are treating you or providing you with medical care and services. For example, your health information may be disclosed to a physician treating you for a concussion. We may disclose your health information to physicians, nurses, technicians, hospitals, or other healthcare providers to ensure those parties have all the information necessary to diagnose and treat you.
For Payment: We may use and disclose your health information to others to bill and receive payment from you, a healthcare provider, a health plan, or a third party. For example, a bill may be sent to your physician for our services. The bill may contain information that identifies you and your test results.
For Health Care Operations: We may use and disclose your health information as necessary to effectively manage and maintain the quality of our business activities. For example, we may use your health information to help us decide what additional services we should offer, to help us become more efficient, or for quality assessment activities on our behalf. We may disclose your health information to any contractors, agents, or other associates who need such information to assist us in carrying out our business activities. Our written contracts with such entities require that they protect and maintain the privacy of your health information.
Treatment Alternatives and Health-Related Benefits and Services: We may use your health information to inform you of services or programs that we believe would be beneficial to you. We may call, mail, or e-mail you information about these services or goods. For example, we may contact you to make you aware of new products, supply you with product information, or advise you of new treatments or programs that may be available to you.
Individuals Involved in Your Care or Payment for Your Care: In case you become incapacitated, or in an emergency, or when you agree or fail to object when given the opportunity to do so, we may release your health information to a family member or friend who is involved in your medical care or who helps pay for your care. If you would like us to refrain from releasing your health information to a family member or friend, please notify us in writing.
We are also allowed by law to use and disclose your health information without your authorization for the following purposes:
As Required by Law: We may use and disclose your health information when required to do so by federal, state, or local law.
Judicial and Administrative Proceedings: If you are involved in a legal proceeding, we may disclose your health information in response to a court or administrative order. We may also release your health information in response to a subpoena, discovery request, or other lawful process by someone else involved in the dispute, but only if efforts have been made to tell you about the request or to obtain an order protecting the information requested.
Health Oversight Activities: We may use and disclose your health information to health oversight agencies for activities authorized by law. These oversight activities are necessary for the government to monitor the health care system, government benefit programs, compliance with government regulatory programs, and compliance with civil rights laws.
Law Enforcement: We may disclose your health information, within limitations, to law enforcement officials for several different purposes, which include, but are not limited to, the following:
To comply with a court order, warrant, subpoena, summons, or other similar process;
To identify or locate a suspect, fugitive, material witness, or missing person;
To report a death we suspect may have resulted from criminal conduct;
To report criminal conduct we believe in good faith to have occurred on our premises; and
To report a crime, the location of a crime, and the identity, description, and location of the individual who committed the crime in an emergency situation.
Public Health Activities: We may use and disclose your health information for public health activities, including the following:
To prevent or control disease, injury, or disability;
To report child abuse or neglect;
To notify a person who may have been exposed to a communicable disease or may be at risk for contracting or spreading a disease or condition.
Serious Threat to Health or Safety: If there is a serious threat to your health and safety or the health and safety of the public or another person, we may use and disclose your health information to someone able to help prevent the threat.
Organ/Tissue Donation: If you are an organ donor, we may use and disclose your health information to organizations that handle organ procurement or organ, eye, or tissue transplantation, or to an organ donation bank.
Coroners, Medical Examiners, and Funeral Directors: We may use and disclose health information to a coroner or medical examiner. This disclosure may be necessary to identify a deceased person or determine the cause of death. We may also disclose health information, as necessary, to funeral directors to assist them in performing their duties.
Workers’ Compensation: We may disclose your health information for workers’ compensation or similar programs. These programs provide benefits for work-related injuries or illnesses.
Victims of Abuse, Neglect, or Domestic Violence: We may disclose health information to the appropriate government authority if we believe a patient has been the victim of abuse, neglect, or domestic violence. We will only make this disclosure if you agree, or when required or authorized by law.
Military and Veterans Activities: If you have been or are a member of the Armed Forces, we may use and disclose your health information to military command authorities, the Department of Defense, or the Department of Veterans Affairs. Health information about foreign military personnel may be disclosed to foreign military authorities.
National Security and Intelligence Activities: We may disclose your health information to authorized federal officials for intelligence, counterintelligence, and other national security activities authorized by law.
Protective Services for the President and Others: We may disclose your health information to authorized federal officials so they may provide protective services for the President and others, including foreign heads of state.
Research: We may use and disclose your health information for certain limited research purposes. All research projects, however, are subject to a special approval process. This process evaluates a proposed research project, assesses several specific issues, and determines that appropriate privacy safeguards are in place to allow the use of health information in the research project. We will ask for your permission to disclose your health information for these research activities if the researcher will have access to any information that identifies you, such as your name or address.
Other Uses and Disclosures of Your Health Information: Except for the uses and disclosures described and as set forth above in this Notice, other uses and disclosures of your health information will be made only with your written authorization. If you authorize us to use or disclose your health information, you may revoke that authorization in writing at any time by submitting your revocation to our Privacy Officer. However, we will be unable to take back any uses or disclosures already made with your permission. If you revoke your authorization, we will no longer use or disclose your health information as specified by the revoked authorization, except to the extent that we have taken action in reliance on your authorization.
Your Rights Regarding Your Health Information
You have the following rights regarding health information we maintain about you:
Right to Request Restrictions: You have the right to request restrictions on how we use and disclose your health information for treatment, payment, or health care operations. We are not required to agree to your request. If we do agree, we will comply with your request unless the information is needed to provide you emergency treatment. Also by law, you have the right to request a restriction of the disclosure of your health information to a health plan if the disclosure pertains to services for which you have paid us out-of-pocket in full. To request restrictions, you must make your request in writing and submit it to our Privacy Officer.
Right to Request Confidential Communications: You have the right to request that we communicate with you in a certain manner or at a certain location regarding the services you receive from us.